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Respect Is Key with Katie Thomas

Broker Coach Podcast

Respect Is Key with Katie Thomas

Sam Panetta and Katie Thomas of Focus Finance on why mutual respect is the foundation of strong relationships with clients.

Watch the clip on YouTube
Guest: Katie Thomas (Focus Finance) Host: Sam Panetta Topic: Relationships + Respect

At Focus Finance, clients who aren’t highly respectful to the team don’t stay in the business.

1) Respect is non-negotiable

Katie is clear: Focus Finance won’t keep clients in the business who aren’t highly respectful to the team.

  • Respect for the team comes first.

2) Know your typical client

Clients who don’t respect the team simply don’t fit the mould of Focus Finance’s typical client.

  • Be clear on who your clients are.
  • Disrespect is a poor fit.

3) Great clients, great relationships

Katie describes her clients as the most beautiful clients ever. They’re lovely, and the team has great relationships with them. Clients who won’t be like that don’t stay.

  • Protect the relationships that work.
  • Let the wrong fits go.

The biggest lesson from Katie Thomas

Strong client relationships run both ways. Protect your team by keeping only the clients who respect them.