Respect Is Key with Katie Thomas
Sam Panetta and Katie Thomas of Focus Finance on why mutual respect is the foundation of strong relationships with clients.
At Focus Finance, clients who aren’t highly respectful to the team don’t stay in the business.
1) Respect is non-negotiable
Katie is clear: Focus Finance won’t keep clients in the business who aren’t highly respectful to the team.
- Respect for the team comes first.
2) Know your typical client
Clients who don’t respect the team simply don’t fit the mould of Focus Finance’s typical client.
- Be clear on who your clients are.
- Disrespect is a poor fit.
3) Great clients, great relationships
Katie describes her clients as the most beautiful clients ever. They’re lovely, and the team has great relationships with them. Clients who won’t be like that don’t stay.
- Protect the relationships that work.
- Let the wrong fits go.
The biggest lesson from Katie Thomas
Strong client relationships run both ways. Protect your team by keeping only the clients who respect them.